Why does my Brother printer work but not my scanner?

 If you are able to print the documents but “Brother Scanner not working”, then there is the possibility that your network settings for the Brother scanner driver are not correct. You can proceed with the troubleshooting steps below to fix the error and continue scanning the documents without a hassle.


 

Brother Scanner not working

  • Verify  the device is powered on and showing no errors

If your Brother's printer LCD display is blank, it means your device is not turned on or in sleep mode. Press the power button on your device to turn it on or wake it from sleep mode. If the screen is still blank, check and make sure that you have plugged in the device properly to the power outlet.
 

  • Check the connection

If you want to use the network scanning feature on your device, you have to configure the Brother printer to the peer-to-peer network environment. Internet works and environment, the printer scanner Works from the server system, not from the client.
 

  • Check the IP address of your printer
  • Check the IP address of your printer and make sure that it is correct. Also, you need to set the IP address for your scanner drivers. Here are the steps you can follow to do so.
  • Go to the scanner properties.
  • Choose network settings.
  • Shoes ' specify your machine by address'.
  • Provide the IP address of your device and hit the ok button.

 
If something is wrong with the IP address, you have to contact the network administrator to know the correct IP address.
 

  • Check the system Firewall settings

If the Firewall on your device is active, it may reject the required network connection request for the network scanning software. So check the Firewall on your system and disable it for a while to continue scanning the documents using your Brother machine. You can temporarily change the firewall settings to allow the network connection. Before you disable the firewall, make sure that you make the required changes so disabling does not border the other system functions.
 
Hopefully, these simple troubleshooting guidelines will help you to resolve the “Brother Scanner not working” error on your device. Incase. If you are still unable to use the scanner services, you must contact the Brother support team and get a piece of expert advice. You can call the experts at any time of the day for immediate assistance. The professionals will share the best solution to the problem.

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